![]() TelecommunicationsĪutomated-attendant systems (such as voicemail and messaging and directing incoming telephone calls) must be accessible to individuals with communication disabilities, including those using auxiliary aids and services.Īn entity must respond to telephone calls from a relay service in the same manner that it responds to other telephone calls. If used, VRI must be available at all times. Public entities and private businesses can use video remote interpreting (VRI) services to connect with an off-site interpreter for real-time sign language interpretation.
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